In this blog post, I will introduce how to write a customer service cover letter that conveys sincerity and trust, based on my experiences of putting myself in the customer’s shoes and acting accordingly.
My upbringing
When I was a child, my sister and I always played games where we took care of each other, and we naturally learned to be considerate and respectful of others. This came from my mother’s philosophy of always finding special events and things to celebrate in everyday life and taking care of us in a warm way. She would celebrate the day I ate mushrooms, even though I was a picky eater, or when my sister bought a new pretty spring dress, and she would give praise and encouragement for even the smallest things, always throwing a small party for the whole family. Even though these parties were not grand events or anything special, just eating my sister’s and my favorite side dishes and the bread and cookies my mother baked especially for us made me feel happy for some reason.
I learned from my mother that caring for and considering others is not something that only happens on special occasions or when something extraordinary happens. As long as you have the desire to make someone happy, you can spread happiness by being kind to others. Gifts are not something that should be given after excessive thought or with excessive meaning. Even if it is just a small item that you happen to come across while walking down the street, if it reminds you of someone and you want to give it to them, you can use it as a catalyst to convey your feelings. I realized this through the small dolls and decorations that I would occasionally receive. I engraved in my heart the truth that feelings are not limited to big events or special occasions, and that as long as you have feelings for someone, the circumstances or medium don’t matter, and I tried to be considerate of others.
School life
It was a time when I was able to build strong friendships by applying the simple methods of “conveying my feelings” that I learned from my mother to my friends. My friends thought that gifts wrapped in wrapping paper were only given on birthdays or special occasions, and when I gave them small gifts such as knick-knacks or dolls that I had bought on a whim, they were so surprised that I couldn’t help but smile like my mother used to. When I was a child, my mother would give my sister and me small gifts even on days that weren’t special, such as birthdays and Christmas. Whenever she saw the excited and happy expressions on our faces, she would smile brightly and share our excitement and joy.
My mother’s words left a deep impression on me: “Don’t just keep your feelings for others hidden inside yourself. The more you express them and spread them around, the more meaningful and colorful they become. If you have a friend who is truly precious and dear to you, try to be the first to confess your feelings.” Even with friends I had nothing to hide from, I was very shy about saying that I truly liked and cared about them, but I knew that overcoming that momentary shyness would bring tremendous results, so I mustered up the courage to tell the important people around me, “Thank you for being with me.” Rather than convincing myself that they would understand even if I didn’t say anything and giving up, I decided that it would be much better to muster up a little courage and get results, and in the process of expressing my feelings, I gained tremendous courage.
Personality
I believe that the more you reveal your true feelings, the more powerful they become, so I always try to express myself actively. We often value communication that reminds us of a certain advertising slogan, “You don’t have to say it,” and even when we need to express our gratitude or apology, we tend to refrain from speaking, thinking, “The other person will understand even if I don’t say anything.” With this attitude of simply trying to save face in the moment, we may cause hurt or negative feelings in others without even realizing it. We tend to think that people we have known for a long time will understand our feelings better, but the more we know someone, the more we should try to express ourselves honestly. This is because it shows that we are making an effort and that we care about the other person.
I enjoy expressing myself freely without prejudice, and some people have asked me if I am being too sensitive by expressing even the smallest details, but I believe that this is the secret to strengthening my relationships, and I will continue to strive to convey my love and consideration more honestly.
Outlook on life
I want to live a life where I cherish and value the people who are close to me. We often refer to people who have already become our friends or close acquaintances as “fish that have already been caught,” and we tend to maintain somewhat blunt relationships with them, expressing ourselves and acting more freely than when we are getting to know new people and trying to be considerate. Once we have become comfortable enough to reveal our true selves, there is no need to add any extra consideration or embellishment. However, I believe that the more I reveal myself and become close to someone, the more I need to maintain a minimum level of courtesy and take greater care in managing my relationships. Being comfortable with someone does not mean treating them rudely, but rather reaching a point where you can treat those around you with a more sincere attitude and expression.
Therefore, rather than focusing on the people I will meet in the future, I want to pursue a life of mutual consideration and love, without forgetting the minimum courtesy and respect for the people I have known and gotten along with so far.
Reasons for applying and aspirations
Through the teachings of my mother and sister, I have come to realize that conveying one’s feelings and expressing one’s intentions are not something that can only be done through big events or coincidences, but rather something that can be done naturally in everyday life through consideration for others. In addition, I realized through your company’s principles that it is important to treat customers with unchanging attention and a spirit of service, not only on a personal level, but also when serving and managing customers. This made me want to join your company, and I am applying for this opportunity.
If I am given the opportunity to work for your company, I will always strive to provide appropriate services to customers who express continued interest in your products and have the will to move forward with you, with a customer service attitude that does not overlook even the smallest details. This is not something that can only be achieved when a great opportunity arises, but rather something that can be done with careful attention even on a normal day when nothing out of the ordinary is happening, so I am determined to always focus on providing attentive customer service.
