In this blog post, I’ll share strategies for organizing your customer service experience and how to convey it in a compelling way, rather than just listing it.
Growing Up
“Celebrate Diversity.”
My family was unusual from an early age, first of all because we lived in the same neighborhood as my relatives, and secondly because we had a wide variety of ethnicities among our relatives. My mom’s brother married a foreigner and had a mixed-race child, which is how I met my biological siblings; my dad’s brother married a black woman and had a mixed-race child; another brother had an interracial marriage and was living with a Vietnamese woman; and my aunts and uncles were a mix of different races, which gave me an open mind about different cultures.
It wasn’t difficult to respect diversity; there was a lot to be gained by being considerate of my relatives and siblings from different cultural and linguistic backgrounds and listening to their lives. Once I listened, I heard their stories: curiosity about new foods I hadn’t tried before, and traditions and family culture that were not at all different from my own. But also in the marriage culture, pop culture, and music culture, there were different cultures from Canada, Kenya, and Vietnam, and it was fun to see them blend together. So I looked at their lives and made sure that I didn’t become a stereotype, and I grew into a person who respected diversity.
I studied German, French, and other languages in high school and became a language major in college, majoring in German. My aunt and uncle, who are from Canada, speak German and French, respectively, which helped me a lot in my studies. I developed my language skills by talking to them whenever I had time, especially my uncle, who was very knowledgeable in German and had a lot of information about German culture, so we were able to communicate well. Also, seeing them working in a foreign company, I decided that I should work in a foreign company like them.
Quirks
“Better late than never.”
Nowadays, there is a cultural trend that emphasizes doing things quickly and quickly. I think it’s important to get a job early, to go to college early, and to start early, even if it’s just one year younger. I started my social life earlier than most people. I grew up as a child actor, appearing on television and receiving attention from people around me. When I was younger, it was fun to be a child actor, and I loved the praise I received from people when I acted, but it didn’t last long. When I got to school, I was stressed out by all the attention, and it was affecting my studies and friendships.
So I realized that instead of trying to do everything too quickly, it was better to slow down and take my time. I figured that the slower I slowed down, the more I thought about it, and the more I thought about it, the more I would make choices that were more in line with me. So I stopped being a child actor and focused on my studies, and I focused on studying foreign languages. In high school, I studied German, English, French, etc. at a foreign language high school, and tried to acquire various languages.
When I studied foreign languages, I didn’t rush to learn them, but I tried to learn them slowly according to the school’s curriculum. After graduating, I went to college and majored in German, and I tried to slowly get used to conversational German. In order to progress my studies step by step, after graduating from college, I studied abroad in Germany and learned the local culture. I realized that it’s more like me to live slowly while developing my skills than to be busy, and as a result, I have a wealth of information and language skills about Germany and Europe.
About your work experience
“I have worked in the hotel service sector.”
I used to work in hotels. I majored in German at university, and after graduating, I got a job at a hotel with a foreign clientele. I worked in both service and clerical positions to learn all the necessary tasks in a hotel. First of all, I worked at the front desk, greeting guests, checking their reservations, and making reservations over the phone. Basically, I practiced speaking and smiling because you need to use a friendly smile and tone of voice.
There was nothing difficult about working in a service job. If there was one thing that was difficult, it was maintaining the friendliness. When you start the day with a friendly smile and greet people, the first customers you meet in the morning respond well to your friendliness. However, by the afternoon, I’m often tired and not as smiling and friendly as I was in the morning. It’s hard to stay friendly during those times when you want to be energetic, but you’re tired, but you’re not energized. In those times, I try to keep a professional smile on my face, which is kind of like a mouthful, but it’s something I’ve learned to do.
In the white-collar field, I specifically did program management, list management. There was a system to manage hotel services as a whole, and I was responsible for organizing a series of materials that were entered into the system, categorizing them into lists, and so on. When dealing with programs, I tried to be meticulous and diligent in my work, organizing them so that they were compatible with the existing materials. In particular, the hotel where I worked had many foreign customers, mainly from France and Germany, so the names and information were often in English. While checking customer information and reservation information in English, I can say that I greatly improved my ability to write English reports and recognize English print.
Post-employment aspirations
“Talent with basic skills and travel information”
I understand that your company is a global company that operates in Europe and has offices in Korea. I have been studying foreign languages such as English, French, and German while majoring in German, so I have always considered and dreamed of working for a foreign company such as your company, Lufthansa Korea. After I graduated from university with a major in German, I gained foreign experience and worked in the hospitality field by working in a hotel. I worked in an international hotel, where the majority of the visitors were foreigners, and because of my language skills, I mainly dealt with French and German visitors. I had a good knowledge of German culture, so I was able to get along well with German customers and branch managers and form a human network.
Having worked in a hotel for so long, I would describe myself as a person who has a solid understanding of service jobs and has multinational travel information, especially for European travel, and has the ability to explain travel information without having to refer to any materials. Therefore, I can say that I am fully prepared to work for an airline such as your company. In my previous job at a hotel company, I often recommended your company to customers in the airline reservation department, so I think I have a good understanding of the airline business and reservation business. I will work as a talented person who will improve as I learn more. Thank you.
