In this blog post, we will introduce how to naturally express the polite attitude and calm response skills essential for call center work in your self-introduction letter.
Growth
As a child, I was a kid who listened well to others and knew how to respond appropriately at the right time to elicit a positive response. This habit came from my mother, who had to raise me alone after my father passed away. She couldn’t confide in anyone about the hardships of raising a child on her own, so I listened to her stories and responded with empathy. At first, my mother told me that there was no point in telling me such things when I was so young, but simply being able to confide in someone and lighten her load was enough for her, so she soon came to rely on me. As I was young, I was not physically able to help my mother, so I was even more grateful to be able to help her in this way.
Even though complaining didn’t change reality, my heart would race every time I saw my mother’s face light up after she opened up to me. Even though it was a small effort, I felt a sense of satisfaction whenever I thought that my efforts had a significant impact on my mother’s life. Even now, my mother still talks about those days from time to time. Sometimes I felt like giving up, but when she saw me listening intently to her stories about her hard day with my eyes shining, she decided to keep going. My mother and I were like two castaways, relying on each other to survive.
School life
It was a time when I lived a fulfilling life with a strong will that did not easily give up, even when things were difficult, and with a包容力 that allowed me to embrace others. My friends said that they were surprised and amazed that I never showed any signs of hardship or fatigue, and that they would not have known about my family situation if I had not told them first. This was because I was not only passionate about my own life, but also devoted to caring for the lives of others. The fact that I was not the only one living a hectic life, but that other people also had their own circumstances and hardships, allowed me to be tolerant and listen to others. I had been accustomed to listening to my mother’s complaints since I was young, and I knew that just listening to someone and responding to them was enough to give them comfort and peace of mind.
It was then that I decided I wanted a job where I could listen to more people and give them appropriate responses. I even thought about pursuing a career in counseling to make use of this aptitude. I wanted to live a life where I listened to as many people as I could and cared for them, as much as my abilities allowed. Just like my mother, who was able to comfort and save many people, even those with troubled hearts, simply by listening to them. I enjoyed listening to the stories of the diverse people in the world, and I had a strong desire to develop the ability to calmly embrace them, even if they were hostile toward me. That was the only thing I could offer to people.
Strengths and weaknesses
When it comes to building relationships with people, I am more comfortable listening to others and responding to them than expressing my own opinions directly. There are surprisingly many people in the world who want to actively express their opinions, so just listening to each of them takes a lot of time. Also, just as not everyone can play the leading role and take center stage, I want to play the role of a supporting actor who stays in the background like a sweet medicine in a medicine cabinet, guiding the flow of the story with appropriate responses and reactions. Since childhood, I have had a unique ability to skillfully navigate the rapids created by people who want to express their opinions and stories, and to calm the waves with my experienced rowing skills, allowing the boat to move forward.
Regarding this tendency of mine, some people advised me that I sometimes need to express my opinions more actively, saying that people tend to look down on those who do not speak up. However, I did not try to express my opinions directly, but rather tended to get my way through indirect means, such as modifying and twisting the course of conversation, so I was able to express my opinions sufficiently.
Outlook on life
I want to contribute to creating a more prosperous world by honestly expressing my appreciation and gratitude to others. Today, many people are much more reluctant to express positive emotions than to reveal their negative sides, believing that direct expressions of affection are “unmanly” or “embarrassing.” They say that we must be proactive in order to assert our rights, but when it comes to the love and kindness shown to us, we tend to take it for granted.
When we consider how much the words we exchange with others affect both the speaker and the listener, we can clearly see that using aggressive language and avoiding positive language will gradually change our lives. This is because if you reveal your negative emotions more actively and hide your positive emotions beneath the surface, all that will remain on the surface are the traces of a storm that has raged and passed.
Motivation for applying and aspirations after joining the company
Listening to my mother’s complaints, I realized early on that not only actively comforting and trying to understand others, but also just listening quietly and agreeing with them can calm them down and soothe their hearts. It was at this time that I came to prefer listening to others rather than actively expressing my opinions in conversations, and I faithfully fulfilled the role of a “bamboo forest” that listened to all the difficult and painful concerns of everyone. I believe that your company will provide me with work that is best suited to my “listening” personality, and it is this belief that sparked my curiosity and led me to apply.
If I join your company, I will strive to use my “listening” skills, which I have cultivated since childhood, to listen to others, respond appropriately, and engage in gentle conversation that does not hurt anyone’s feelings. Most call center work involves responding to calls from people who are eager to talk, so rather than an equal exchange of conversation, it is important to maintain a balance that is slightly weighted toward the other party in order to facilitate lively conversation.
